December 4, 2023


Your Partner in the Digital Era

Empowering Compact Enterprise: The Influence of Technological innovation on U.S. Smaller Small business (Second Edition)


  • Tiny business is all-in: 95% of U.S. modest businesses use at the very least a person technological innovation system, with significant-tech use correlating with growth in income, employment, and revenue.
  • Lots of already employing AI: Nearly one in 4 little enterprises have adopted Artificial Intelligence (AI), top to improved efficiency in advertising and marketing and communications. AI consumers saw a 12-point raise in their probability of revenue advancement about non-AI customers.
  • Weary of rules: Despite the rewards of technology, about 50 % of little small business homeowners express fears around possible tech polices and the enhanced charges and litigation stemming from out-of-point out restrictions.

The hottest edition of the U.S. Chamber’s Empowering Compact Company report underscores how many technologies platforms engage in a essential position in supporting tiny companies navigate challenges—like workforce shortages and inflation—and how modest businesses that embrace know-how outperform their friends and are far more optimistic about the potential. Organizations are also hunting at emerging systems like AI to insert to their arsenal of electronic equipment to contend and extend their organization.

This continues a pattern revealed in the inaugural edition of this report introduced in 2022 that confirmed how engineering assisted little organizations guidance about 100 million positions and contribute $17.7 trillion to the U.S. overall economy in the course of the pandemic, with 86% of modest enterprises declaring tech was their “lifeline.” 

“Smaller companies carry on to be practically common in their adoption of a extensive vary of technology platforms. A little bit extra than in 2022, 95% of tiny business entrepreneurs in the U.S. report using at minimum a single variety of engineering platform in the operating of their company.”

  • 87%

    Quantity of tiny companies that claimed improved efficiency owing to technological innovation platforms

  • 1 in 4

    Amount of money of compact corporations applying synthetic intelligence

Policy Recommendations

Devoid of the correct policies in position to stimulate a virtuous cycle of technological innovation growth and adoption, tiny organizations could lose their potential to adapt and confront the new difficulties of the 21st-century economic system. C_TEC offers the pursuing tips to policymakers to guarantee America’s tiny companies comprehend their probable through electronic instruments and platforms.

  • Enact wise countrywide information privacy laws. As observed in this report, most smaller enterprises are involved about owning to comply with out-of-state technologies rules. With 7 in 10 tiny enterprises stating that restricting accessibility to info could be damaging to their operations, it is important that Congress pass a nationwide privateness legislation that safeguards all Us citizens similarly and preserves the gains of a fashionable electronic economic climate.
  • Get AI laws appropriate. With practically 1-quarter of little enterprises currently using AI and observing worth from it, Congress ought to guarantee that the United States stays aggressive and promotes innovation when mitigating chance. In March 2023, the U.S. Chamber of Commerce’s Commission on AI Competitiveness, Inclusion, and Innovation produced a report highlighting the need to have for a danger-based tactic to AI regulation and not just one-dimensions-fits-all bans, pauses, or principles.
  • Upskill the digital workforce and schooling. Thegovt should boost a 21st-century workforce that incorporates little organization proprietors and invests in Science, Technologies, Engineering & Math (“STEM “) and pc science training to prepare the up coming generation of digital software builders.
  • Protect against overexposure to legal responsibility.In 1996, Congress enacted Part 230 of the Communications Act, which usually stops interactive laptop or computer solutions from remaining liable for the routines of third-social gathering content. Due to the fact 1996, the world wide web and details-pushed economic climate have thrived. Congress should really reject phone calls to outright repeal this landmark law.
  • Use fair levels of competition coverage. Some contend that America’s longstanding antitrust legal guidelines must be utilised to particularly concentrate on America’s know-how sector. Congress should really chorus from passing competitors laws that singles out providers for enforcement and deprives the companies’ because of system.
  • Promote the gig economy. As outlined in the report, modest firms making use of 3rd-party supply platforms have benefited in terms of development, employment, and earnings. Governments must keep away from unnecessarily imposing restrictions on versatile perform preparationsor stopping app-primarily based shipping and delivery corporations from communicating valuable, versatile earnings opportunities to the public.
  • Connect all People in america. Broadband obtain is foundational for compact companies to use most digital equipment and to join with shoppers across the country. To complement private sector endeavours, policymakers should make qualified investments in high-pace broadband in unserved regions and should appropriately deal with broadband affordability for low-revenue Us citizens. To improve these investments, policymakers must streamline permitting specifications and must avoid pricey regulatory mandates this kind of as general public utility–style principles for broadband and domestic content material demands.
  • Modernize and digitize governing administration. Eighty-two % of smaller companies believe that the govt must devote in IT modernization to assistance streamline and increase significant little company requirements like allowing and qualified licensure. By investing in upgraded IT, the governing administration will provide improved assistance to constituents and preserve dollars in the very long operate.


To measure the outcome that a varied array of technological know-how platforms has experienced on tiny organizations and the economic system, the Chamber Technological know-how Engagement Heart (C_TEC), performing with Teneo Investigate, executed a nationwide study and econometric investigation of the U.S. smaller business ecosystem. We located that technologies is a driver of economic achievement for compact enterprises and that policymakers ought to really encourage an natural environment that permits all businesses to succeed with digital resources.